Venue Access Guides
Click on the venues below for more information about accessibility at the venues we perform in around New Zealand. Venues are listed in alphabetical order by the name of the theatre.
Complimentary Companion Seat
The RNZB is pleased to offer a complimentary companion seat to any customer with a disability who requires assistance in order to attend a performance.
To book a companion seat, please call the ticketing agent associated with the performance venue where you wish to attend.
Ticketmaster (Wellington, Auckland, Rotorua, Hamilton)
Phone: 0800 111 999
Ticketek (Christchurch, Napier, Palmerston North, Invercargill)
Phone: 0800 TICKETEK (842 538)
Regent Theatre, Dunedin
Phone: 03 477 8597
To discuss any specific access requirements at the Aotea Centre, please email: accessibility@aucklandlive.co.nz.
Bookings for patrons with special access needs who require a complimentary companion seat can be made though Ticketmaster on 0800 111 999.
The best mobility access into the Aotea Centre is through level one of the Civic car park or at the northern end of the building, to the right of the front steps. Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance) up to level 5 (ASB Theatre balcony).
For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs.
Click here to view the Aotea Centre’s Accessibility Virtual Tour.
- Dedicated mobility seats and wheelchair spaces
- Companion seats are available next to wheelchair spaces
- Accessible toilets
- Lifts to access all levels – Fully accessible for patrons using wheelchairs with lifts and ramps to assist those who have difficulty climbing stairs
- Guide dogs welcome
- Hearing aid loops available for all shows. Contact Ticketmaster on 09 970 9700 for advice on the best area to be seated in.
- Two wheelchairs are available to book. Call Ticketmaster on 09 970 9700 to reserve.
Bookings for patrons with special access needs who require a complimentary companion seat can be made though Ticketmaster on 0800 111 999.
Further information will be available once the venue is officially opened.
These will be updated once the theatre is open and more information is available.
If you have an access requirement, please call the Civic Theatre Box Office when making your booking on 03 211 1692.
Bookings for complimentary companion seats can be made in person, or by calling the Civic Theatre Box Office on 03 211 1692.
- Five wheelchair spaces are available in the stalls
- Companion seating is available next to each wheelchair space
- The entire ground floor area is wheelchair accessible
- Accessible toilet
- Lift access to the upstairs function room area and the dress circle auditorium, but not the gallery
- Disabled parking is available outside the east entrance door
- There is a bus stop a couple of doors down from the venue.
Bookings for special seating requirements such as wheelchair access, hearing difficulties or companion seating need to be made by phone to Ticketek on 03-2605260 or in person.
The ITR onsite Ticketek box office is open Tuesday – Friday from 10.00am – 5.00pm.
At other times you can get in touch with the Ticketek team by calling
0800 842538 or by email online@ticketek.co.nz
If you are in doubt about any of the accessibility functions of the theatre or have any questions, please contact the theatre management – phone 03 366 6326 / or email – admin@itr.co.nz
- Wheelchair spaces are available in the Stalls and Dress Circle
- Four specially modified accessible seats (where the arm rest of the seat opens so a person can move easily from a wheelchair)
- All three levels of the theatre are accessible via a lift
- Accessible bathroom on each level
- Bariatric seating options are available upon request in advance of booking
- Hearing loop system on each level of the auditorium
- Guide dogs welcome
For specific seating requirements including complimentary companion tickets, hearing difficulties or impaired mobility please contact the Napier Municipal Theatre on 0800 842 538 (0800 TICKETEK). For wheelchair seating and inquiries, please call 0800 686 677 (Ticketek). Please note: This line is for wheelchair seating only.
- Six wheelchair spaces, each with an adjacent companion seat
- Accessible toilets
- Lift access to the mezzanine level and the main foyer
- Ramps for wheelchair access
- Hearing aid loop within the auditorium
- A wheelchair is available on site. Please book this wheelchair through the Ticketing Office on (06) 8351059 ext 1
- One disabled parking space is available in the Tiffin Street carpark adjacent to the main Pan Pack Foyer, with an additional two disabled parking spots in the parking building to the left of the Napier Port foyer.
Call (06) 357 9740 to discuss your access requirements when making a booking, including complimentary companion ticket bookings.
- Eight wheelchair spaces available, each with an adjacent companion seat
- Lifts provide access to all areas of the theatre for functions and events (please note that accessible seating is just located in the stalls)
- Accessible toilets are located on each level
- There are 3 public disabled car parking spaces near to the venue, one on Broadway Avenue and two on King Street
- Venue is accessible via public transport
If you have an access requirement or need to book a complimentary companion seat, please call the Regent Theatre Box Office when making your booking on 03 477 8597, opening hours 9am to 5.30pm Monday to Friday.
For a virtual tour of the Regent Theatre, click here.
- Nine wheelchair spaces are available with ten companion seats (Seven wheelchair spaces have companion seats adjacent to them)
- The stalls area is wheelchair accessible. Access is not possible to the circle
- Two accessible toilets on the stalls level
- Braille is used on the lift buttons
- Guide dogs welcome
For any accessibility questions, contact guestexperience@wellingtonnz.com
Bookings for patrons with special access needs who require a complimentary companion seat can be made though Ticketmaster on 0800 111 999.
The St. James theatre does not have allocated parking. Limited street parking is available on Courtney Place.
- There are 8 wheelchair seats, all with companion seating, available in the stalls. Accessible bathrooms are available on the ground floor.
- There is lift access to the Dress Circle, but there are a small number of stairs to reach the seats.
- Patrons with vertigo should avoid the Dress Circle and Grand Circle layers.
- An audio loop covers the entire venue.
- Guide dogs welcome