What is the RNZB doing to keep audiences, artists and event participants safe?
The RNZB is in contact with every venue where the company is scheduled to perform and discussing what extra precautionary measures each is taking, such as additional hand sanitisers and disinfecting areas within each venue which many people use.
How is the RNZB tracking the virus?
We continue to monitor the global situation and following the guidelines and daily updates issued by the New Zealand Ministry of Health.
What if the outbreak worsens, will performances still go on?
Should an outbreak occur in New Zealand, we will prioritise the health of our employees and audience members by implementing and communicating appropriate changes as recommended by the Ministry of Health to ensure a safe environment. These may include additional sanitation measures as outlined above and capping audience numbers to minimise crowding in auditoria and public spaces at venues.
What about education and community activities?
Our dancers and Dance Educators are monitoring their own health and that of their close contacts and will not be undertaking any activities if they are unwell or if they have been in contact with someone who may have been exposed to Covid-19. They are checking ahead before visiting any schools to ensure that there has been no exposure in the school communities which they are visiting. We are providing extra sanitation measures at our open classes and will be reminding participants and their parents that they should not attend if unwell or potentially exposed to Covid-19. As of 12 March we will no longer be offering tours of our studios to school and community groups and other members of the public.
How does the RNZB plan to notify audience members regarding changes to advertised events?
In the event of a cancellation, the RNZB will notify subscription ticket buyers before the event via email. If you bought your ticket from a ticketing agency, the ticketing agency will contact you.
If you need to exchange a ticket and are an RNZB subscriber, contact our ticketing team at 0800 432 623 or firstname.lastname@example.org. Otherwise, contact the ticketing agency where you purchased the ticket.
Additionally, we will update our social media channels, including Facebook, and our website on any cancellations.
I don’t feel safe in public spaces, may I have a refund?
If you feel unwell or uneasy about attending a performance, you may exchange your tickets for a later performance during 2020. If you are an RNZB subscriber contact our ticketing team at 0800 432 623 or email@example.com. Otherwise, contact the ticketing agency where you purchased the ticket. . Refunds will only be issued in the event of a cancellation.
What will the RNZB do if an artist is unable to perform? As of the week commencing 9 March, all our dancers and staff are well and have not been affected by illness or travel restrictions. We do not have any guest artists joining the company in the foreseeable future. We are expecting a small number of international artistic staff over the coming months to facilitate the staging of works in our Venus Rising and Dangerous Liaisons programmes. None of these guests will be coming from areas presently experiencing high volumes of infection, but we are monitoring this closely. In the unlikely event that we are unable to stage an advertised work due to restricted air travel or illness affecting international artistic staff, the RNZB will do its best to offer a suitable alternative and will notify all ticket buyers of the change, with the option of a full or partial refund.