Venue Access Guides
Click on the venues below for more information about accessibility at the venues we perform in around New Zealand.
Free Companion Seat
RNZB is pleased to offer a free companion seat to any customer with a disability who requires assistance in order to attend a performance. Please mention this when making your booking.
To discuss any specific access requirements at the Aotea Centre, please email: accessibility@aucklandlive.co.nz.
The best mobility access into the Aotea Centre is through level one of the Civic car park or at the northern end of the building, to the right of the front steps. Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance) up to level 5 (ASB Theatre balcony).
For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs.
Click here to view the Aotea Centre’s Accessibility Virtual Tour.
- Dedicated mobility seats and wheelchair spaces
- Companion seats are available next to wheelchair spaces
- Accessible toilets
- Lifts to access all levels – Fully accessible for patrons using wheelchairs with lifts and ramps to assist those who have difficulty climbing stairs
- Guide dogs welcome
- Hearing aid loops available for all shows. Contact Ticketmaster on 09 970 9700 for advice on the best area to be seated in.
- Two wheelchairs are available to book. Call Ticketmaster on 09 970 9700 to reserve.
For any accessibility questions, please contact Gudrun Weber on 03 307 2010 or admin@ashevents.co.nz.
There is accessible carparking at the rear of the building.
A virtual tour of the building is available here.
- There are three wheelchair seats available at all times, more can be made available if requested early. Only the initial three have companion seats.
- The Ashburton Events Centre is a single level venue, however the Upper Auditorium entry (Doors B and C) require going up stairs. Seats in this area may not be suitable for patrons with severe vertigo. There are accessible bathrooms available.
- A hearing loop is available throughout the entire venue.
- The venue has two in-house wheelchairs that are available to be used for travel to/from the carpark or within the venue.
Call the Baycourt Theatre Box Office on 07 577 7188 to discuss your requirements before booking your ticket.
The Baycourt Theatre have recently partnered with BeAccessible and received a bronze rating. For more information see the Baycourt Theatre’s website here.
- In the Addison Theatre: Five wheelchair spaces
- In the X Space: Wheelchair spaces on request
- In the Addison theatre: Five hearing loops
- In the X Space: Hearing loops not available yet
- Accessible toilet located on the ground floor
- Guide dogs welcome
- Two wheelchairs in the venue for patron use, please contact the front of house staff for assistance
To discuss any specific access requirements at the Bruce Mason Centre, please email: accessibility@aucklandlive.co.nz. Visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs.
Click here to view the Bruce Mason Centre’s Accessibility Virtual Tour.
- Dedicated mobility seats and wheelchair spaces
- Companion seats are available next to wheelchair spaces
- Accessible toilets
- Lift to access all levels
- Lift with braille signage and audio in English and te reo Māori, to access all levels
- Six mobility carpark spaces, undercover and close to the ticketing machine and the BMC entrance, in the Killarney Street carpark.
Download the ParkMate app and you don’t need to use the ticketing machine. - Guide dogs welcome
- Hearing loop aid available for all seats.
Contact Ticketmaster on 09 970 9700 for advice on how to use it.
Patrons with any accessibility questions should contact Katherine Tasker on 02102898557 or katherine.tasker@wdc.govt.nz.
There is accessible parking near both the front and side doors to the venue.
A virtual tour of the venue is available here.
- There are two wheelchair spaces available, both with companion seats. Only Row J is wheelchair accessible, as all other seats are tiered.
- Lift access is available for higher levels. There are also accessible bathrooms on site.
- Patrons with vertigo are advised to avoid the Balcony seats.
- Patrons attending with a guide dog are asked to contact the venue ahead of time to ensure there is sufficient space available for the dog.
- There is currently no hearing aid loop.
- Please don’t hesitate to inform the venue staff of any accessibility requirements prior to the show so that they can help as best they can.
For bookings with special seating requirements such as wheelchair access, hearing difficulties or companion seating notify the box office by phone, or in person at the Carterton Events Centre. Opening hours are Monday to Friday 9.30am – 4.30pm. You can also contact victoria@cdc.govt.nz – 06 379 4081. If you are in doubt about any of the accessibility functions of the theatre or have any questions, please contact us.
General ticketing is run through the venue.
There are two accessible parks on Holloway Street, across the road from the venue or to the left of the venue by the Community Courthouse. Street parking in the area is all wheelchair friendly.
A tour of the venue is available via google maps. Please note, this shows one of many seating configurations.
- The Carterton Events Centre is a single layer venue, however the seating block is not wheelchair accessible. The first three rows of seating are flat on the floor.
- Three wheelchair seats, with companion seats are available. Accessible bathrooms are available.
- A hearing loop is available throughout the auditorium.
If you have an access requirement, please call the Civic Theatre Box Office when making your booking on 03 211 1692.
- Five wheelchair spaces are available in the stalls
- Companion seating is available next to each wheelchair space
- The entire ground floor area is wheelchair accessible
- Accessible toilet
- Lift access to the upstairs function room area and the dress circle auditorium, but not the gallery
- Disabled parking is available outside the east entrance door
- There is a bus stop a couple of doors down from the venue.
For any accessibility questions please contact Dane Moeke on 078341023 or dane@clarencesttheatre.co.nz
Ticketing is done through Ticketek.
There is limited on-street parking next to the theatre, but is is recommended you arrive early due to high demand. All individuals who have mobility restrictions should contact the theatre with how we can assist. We may be able to reserve spaces pending availability.
- There are 6-8 wheelchair spaces available, all with companian seats.
- There is no lift access to higher levels. Reaching the Balcony requires several flights of stairs. The auditorium bar is also inaccessible due to stairs.
- It is recommended that patrons with vertigo avoid sitting in the Balcony level.
- Patrons with guide dogs are recommended to book seats in the wheelchair section giving dogs the ability to lie down.
- There is no bariatric seating, however the arms of chairs can be removed. This would be especially easy for aisle seating. Please contact the venue is this is required.
- There is currently no hearing aid loop in the venue.
Bookings for special seating requirements such as wheelchair access, hearing difficulties or companion seating need to be made by phone to Ticketek on 03-2605260 or in person at the Isaac Theatre Royal, Monday – Friday 10am – 5pm. Take a virtual tour.
If you are in doubt about any of the accessibility functions of the theatre or have any questions, please contact the theatre management – phone 03 366 6326 / or email – admin@itr.co.nz
- Wheelchair spaces are available in the Stalls and Dress Circle
- Four specially modified accessible seats (where the arm rest of the seat opens so a person can move easily from a wheelchair)
- All three levels of the theatre are accessible via a lift
- Accessible bathroom on each level
- Bariatric seating options are available upon request in advance of booking
- Hearing loop system on each level of the auditorium
- Guide dogs welcome
If you would like to book an accessible seat or have any other access needs that you would like to discuss, please call 0800Ticketek when making your booking.
- Wheelchair spaces with companion seating
- Accessible toilets
- Braille signage on lift and toilets
- A fixed chairlift allows access to the Avon room
- Lifts access to all other areas of the building
- Push button accessible doors at the front entrance
- Accessible counters at bars
For specific seating requirements including hearing difficulties or impaired mobility please contact the Napier Municipal Theatre on 0800 842 538 (0800ticket). For wheelchair seating and inquiries, please call 0800 686 677 (Ticketek). Please note: This line is for wheelchair seating only.
- Six wheelchair spaces, each with an adjacent companion seat
- Accessible toilets
- Lift access to the mezzanine level and the main foyer
- Ramps for wheelchair access
- Hearing aid loop within the auditorium
- A wheelchair is available on site. Please book this wheelchair through the Ticketing Office on (06) 8351059 ext 1
- One disabled parking space is available in the Tiffin Street carpark adjacent to the main Pan Pack Foyer, with an additional two disabled parking spots in the parking building to the left of the Napier Port foyer.
Call (06) 357 9740 to discuss your access requirements when making a booking.
- Eight wheelchair spaces available, each with an adjacent companion seat
- Lifts provide access to all areas of the theatre for functions and events (please note that accessible seating is just located in the stalls)
- Accessible toilets are located on each level
- There are 3 public disabled car parking spaces near to the venue, one on Broadway Avenue and two on King Street
- Venue is accessible via public transport
If you have an access requirement, please call the Regent Theatre Box Office when making your booking on 03 477 8597, opening hours 9am to 5.30pm Monday to Friday.
For a virtual tour of the Regent Theatre, click here.
- Nine wheelchair spaces are available with ten companion seats (Seven wheelchair spaces have companion seats adjacent to them)
- The stalls area is wheelchair accessible. Access is not possible to the circle
- Two accessible toilets on the stalls level
- Braille is used on the lift buttons
- Guide dogs welcome
Patrons with any specific accessibility queries should contact Maria Cording, maria.cording@whanganui.govt.nz
Tickets are available through Ticketek.
A virtual tour of the Royal Whanganui Opera House is available here.
There are accessible parks located next to the theatre.
- There is no lift access to higher floors.
- 4 wheelchair spaces are available in the stalls, all with companion seats. Accessible bathrooms are available on the ground floor.
- Wheelchair access is through the side of the theatre.
- There is a flight of steps separating the ground floor and the bar.
For any accessibility questions, contact guestexperience@wellingtonnz.com
Tickets can be purchased through Ticketmaster.
The St. James theatre does not have allocated parking. Limited street parking is available on Courtney Place.
- There are 8 wheelchair seats, all with companion seating, available in the stalls. Accessible bathrooms are available on the ground floor.
- There is lift access to the Dress Circle, but there are a small number of stairs to reach the seats.
- Patrons with vertigo should avoid the Dress Circle and Grand Circle layers.
- An audio loop covers the entire venue.
- Guide dogs welcome
To discuss any specific access requirements at the Sir Howard Morrison Centre, please contact the venue directly before booking. The Sir Howard Morrison Centre is committed to making performances accessible to a wide range of audience members, offering audio description, wheelchair access, mobility parking and is service dog friendly. This facility is also proudly part of the Safe Space Alliance.
Sir Howard Morrison Performing Arts Centre, Rotorua, Monday 6 March 2023. Photo: Stephen Barker / Barker Photography. ©Shand Shelton Architecture
- Dedicated mobility seats and wheelchair spaces
- Companion seats are available next to wheelchair spaces
- Accessible toilets on the ground floor
- Drive through drop off zone at the front of the building
- Hearing assistance system available
- Hearing and guide dogs welcome
- Lift access to the circle level (please note there may be stairs to navigate to some rows)
Should you wish to make use of mobility/wheelchair seating, companion seats, the hearing assistance system or bring your assistance dog, please contact the Sir Howard Morrison Centre in the first instance to ensure appropriate accommodations can be made.
For any accessibility queries, please contact the box office on 03 548 3840.
The best accessible parking nearby is in Montgomery Square.
To get a sense of the theatre layout, a seating plan is available here.
- There are three wheelchair seats available, each with companion seats.
- The Theatre Royal does not have any lift access to the dress circle. Accessible bathrooms are available on the ground floor.
- The ‘Listen Everywhere’ system is available. Venue staff can provide hardware in order to access it, or assist with downloading the app onto your mobile device.
For any accessibility queries please contact Nicola Jansen on 06 871 5289 or nicolaj@toitoivenues.co.nz.
There are two accessible carparks on Eastbourne Street, and four in the Baker Tilly Staples Roadway Carpark. These are all free of charge.
Toitoi does not have a virtual tour, however patrons are welcome to book a time to visit the venue in person before attending a performance.
- There are four wheelchair seats available at all times, with the potential to add more if demand requires. These have companion seats.
- Lift access is available to the Dress Circle, but not the Grand Circle. The Grand Circle Bar is also inaccessible.
- Accessible bathrooms are available within the venue.
- Patrons with vertigo are suggested to avoid the Grand Circle. Higher seats in the Dress Circle may also present challenges depending on severity.
- A hearing aid loop is available in the stalls.
- For further accessibility information, please visit the venue’s website here.
For specific accessibility questions please contact Mara Weiss on 022 246 4711
Tickets can be purchased through Ticketek.
A virtual tour of the building is available via google maps.
- There are accessible parks in front of the theatre, and across the road in the Bright Street Carpark.
- Three available wheelchair seats with companion seats.
- There is a separate accessible entrance to the auditorium for wheelchairs. The dress circle and main entrance to the auditorium are not accessible.
- Accessible bathrooms are available on the ground floor.
- Patrons with vertigo are recommended to avoid seats in the dress circle.
- Guide dogs are welcome, and the venue is happy to accommodate them in anyway.
- A hearing aid loop is available in all parts of the theatre.