If you have any purchase or technical concerns that have not been answered below, please email firstname.lastname@example.org
When can I watch performances online?
Please see the show page for the applicable watch window information for each digital broadcast. The booking/registration buttons will be activated once the sales window is open.
Please note all ticket purchase and digital broadcast times are in New Zealand Daylight Time. A site such as timeanddate.com can assist you in determining your local time relative to NZDT, if you are planning to watch from outside New Zealand.
How do I access broadcasts?
Our digital broadcasts are available through Tikstream, our digital broadcast provider.
You can register for the broadcasts via the relevant link on the show page. Once your purchase is completed, Tikstream will send you your access code and a link via email. You must register for your access code and view the broadcast prior to the cut off times below.
White Swan & Black Swan Pas De Deux from Swan Lake
Register to watch by 11:30pm on Saturday 15 April 2023.
Watch the broadcast by 11:59pm on Saturday 15 April 2023.
Romeo & Juliet
Register to watch by 6:00pm on Thursday 6 July 2023.
Watch the broadcast by 11:59pm on Thursday 6 July 2023.
Stand to Reason
Register to watch by 11:30pm on Sunday 8 October 2023.
Watch the broadcast by 11:59pm on Sunday October 8 2023.
Your access code is unique to you and can only be used on one device.
You can watch on your computer or mobile device. There will be an option to cast the broadcast to your TV but different devices will need specific solutions. Please see information further down about how to cast Tikstream broadcasts.
Tikstream is a service available to people 13 years old and over.
How much does it cost to watch?
The White Swan & Black Swan Pas De Deux from Swan Lake and Stand to Reason broadcasts for 2023 are available to watch at no cost. Pricing for Romeo & Juliet will be released closer to the watch date.
The Royal New Zealand Ballet sets a minimum price to access paid broadcasts, with the option to increase your payment on a sliding scale on an optional basis. We would be grateful if you would consider paying more to help us cover our costs and to support the ongoing work of the Royal New Zealand Ballet, onstage, onscreen and in your community.
Please note that we’re currently unable to provide tax receipts for additional contributions made via Tikstream.
Why don’t you broadcast all productions?
There are many logistics involved when producing the online performances. In addition to filming live during dress rehearsals for archival purposes (often only with one or two cameras), we also have to organise separate filming schedules to capture close up shots and special angles. The post-production and distribution of the online performances requires a large amount of resource as well, so we have to be more selective with which programmes we make available digitally. This being said, we are excited to make ballet more accessible through online digital broadcasts, so we will continue exploring opportunities in this space.
TIKSTREAM & STREAMING FAQs
HOW TO PURCHASE
I DIDN’T RECEIVE MY EMAIL OR ACCESS CODE
Please email email@example.com and the support team will forward your ticket to you again.
ACCESS PAGE TELLS ME MY CODE IS INVALID OR EXPIRED, BUT I HAVEN’T USED IT YET.
This could be a simple copy-paste issue. Please double-check the code you are entering is the same as the code in your email. The code is also case-sensitive. If you’re still having issues, please contact firstname.lastname@example.org
CAN I CAST THE STREAM TO MY TV?
Yes! Though different devices will need specific solutions – and please understand that while we can deal with the most common problems or concerns, we can’t see the ins and outs of your personal set-up.
Desktops/laptops running the Chrome browser will be able to cast to your television via Chromecast. Once you’ve accessed the Watch page, go to View > Cast in your Chrome browser menu. You should then be able to select the connected Chromecast device and stream the page to your television. You can also click the full-screen icon on the video to run it in full-screen on your television. (Please note: Your Chromecast device will need to be turned on and on the same wi-fi signal as your browser)
Android mobile devices can cast the browser window to a television using a Chromecast and the Google Home App.
iOS mobile devices (iPhones and iPads) cannot cast using a Chromecast.
The easiest way to cast from a Mac or iOS device via an Apple TV is to mirror the device’s screen.
On your Mac, click the Display icon in the menu bar at the top of your screen, and select “Airplay to: Apple TV”. If you don’t see the Display icon, go to Apple menu > System Preferences > Displays, then select “Show mirroring options in the menu bar when available”.
Please note: Your Apple TV device will need to be turned on and on the same wi-fi network as your Mac.
More information on mirroring your Mac via Apple TV can be found here: https://support.apple.com/en-au/HT204289#mirrormac
iOS devices can use Screen Mirroring from the Control Centre to cast the entire iPhone or iPad screen to your TV via Apple TV.
To open Control Centre on your device:
On iPhone X or later or iPad with iPadOS or later: Swipe down from the upper-right corner of the screen.
On iPhone 8 or earlier or iOS 11 or earlier: Swipe up from the bottom edge of the screen.
Once open, tap Screen Mirroring, and select your Apple TV.
Please note: Your Apple TV device will need to be turned on and on the same wi-fi network as your device.
More information on mirroring your iOS device via Apple TV can be found here: https://support.apple.com/en-au/HT204289#mirroriOS
I GOT BUMPED OUT / MY CONNECTION DROPPED / THE STREAM STOPPED
If you experience any issues with the stream, please try reloading the page. The Access Code will still work if you stay in the same browser you used it in.
MY STREAM IS BUFFERING / LOADING FOR A LONG TIME
Video buffering or loading tends to be a temporary issue with internet speed. If you are experiencing longer video buffering or loading times, you can try testing your internet connection. Another option would be pausing your video after you first hit play to let the video buffer for a few minutes before attempting to watch the video again.
UNABLE TO HEAR SOUND
If you cannot hear the performance, please check your system settings, as well as the individual browser tab volume settings. Depending on your browser, you may need to manually unmute the content, as some browsers mute content under various circumstances. If all else fails, try refreshing your browser tab. The Access Code will still work if you stay in the same browser you used originally.