Key Responsibilities
- Build events and pricing structures in the Tessitura ticketing database in collaboration with the artistic and marketing teams, for tickets sold directly to season pass holders, donors, sponsors and groups.
- Support the Ticketing Lead with ticket holds, offers, comp allocations, and school and group bookings.
- Assist with day-to-day ticket bookings as needed, while ensuring a high-quality of front-line customer service by phone, email, and in person.
- Maintain excellent relationships with venue and agency partners.
- Prepare and import third-party ticketing data into Tessitura following each production, ensuring a high level of data accuracy and hygiene through cleansing and formatting processes.
- Monitor and report on ticket sales, trends, and customer behaviour.
- Manage ticketing-related content on the RNZB website, including booking details and subscription information for all centres.
- Conduct audience research and analysis to inform earned and raised income objectives.
- Support accessibility initiatives and ensure service aligns with policies.
- Collaborate with marketing on ticket-related promotions and customer journey improvements.
About you
- Minimum 3 years’ experience in a customer service environment
- Knowledge of ticketing systems and CRM platforms (Tessitura experience preferred)
- Strong analytic capabilities (advanced excel, SQL experience preferred)
- Excellent communication and problem-solving skills
- High attention to detail and commitment to data accuracy
- Experience supporting accessibility and customer service best practices
What we offer
- Ticket perks to our performances
- Flexible working environment
- Discounted gym membership
- Investment in your personal career development and training
- Being part of a globally recognised arts organisation, making a significant impact on Aotearoa New Zealand’s cultural community.
- Occasional opportunity to travel within New Zealand
Come and join us: To apply please send your CV and Cover Letter to recruitment@rnzb.org.nz
Applications close 2 May 2025
Applications will be reviewed as they are received, and the role may be filled before the closing date.
Contract Length: Permanent, full-time